Facing problem with two-factor authentication

Hello, I faced this problem.So I need a help that how can I login apple on my new phone.model: iphone16

iPhone 13 Pro Max, iOS 26

Posted on Dec 3, 2025 12:00 PM

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Question marked as Top-ranking reply

Posted on Dec 3, 2025 1:57 PM

Mac Jim ID wrote:

It looks like that number was previously linked to a different Apple Account. You can contact Apple directly here:
Contact Apple Support - Apple Support

I would be surprised that Apple would expect everybody in the world to have their own unique telephone number. Until only a few years ago, and long after we started our Apple accounts, my wife and I shared a single number. I would expect that would still be the case with families with many young children who would still be eligible for accounts.

9 replies
Question marked as Top-ranking reply

Dec 3, 2025 1:57 PM in response to Mac Jim ID

Mac Jim ID wrote:

It looks like that number was previously linked to a different Apple Account. You can contact Apple directly here:
Contact Apple Support - Apple Support

I would be surprised that Apple would expect everybody in the world to have their own unique telephone number. Until only a few years ago, and long after we started our Apple accounts, my wife and I shared a single number. I would expect that would still be the case with families with many young children who would still be eligible for accounts.

Dec 3, 2025 1:59 PM in response to Zayeem1

Zayeem1 wrote:

how can I chat with apple support?


Other contexts in which I have seen others mention this issue:


Deregister iMessage on your iPhone or online --> Deregister iMessage on your iPhone or online - Apple Support


Message was caused by using multiple eSIMs —> 2-Factor Authentification registration is… - Apple Community


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.



Dec 3, 2025 12:36 PM in response to Zayeem1

The support options vary by region and you can find out what is available for you by clicking the link provided. Under the section for Get Online Support, you would describe your issue and a list of related Support Articles will appear. Under that you should see a button that says "Get More Help" where you can see what is available and if Chat Support is one of them you will have the option to initiate it there.

Dec 3, 2025 12:27 PM in response to Zayeem1

Zayeem1 wrote:

There is no link with different apple account.For other reason like setup problem I reset phone 2/3 times after this it will showing firstly there is no login problem. I can login in safari in other phone code will sent on this number but when I'm going to login on new phone it shows.

Check with the carrier for the new phone, then check with Apple Support.

Dec 3, 2025 2:24 PM in response to Limnos

Limnos wrote:
I would be surprised that Apple would expect everybody in the world to have their own unique telephone number. Until only a few years ago, and long after we started our Apple accounts, my wife and I shared a single number. I would expect that would still be the case with families with many young children who would still be eligible for accounts.

That is what was reported here with the exact same message on the screen.

Cannot Verify Phone Number - Apple Community


Facing problem with two-factor authentication

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