I’ve lost my iPhone, which was the only device logged in with my Apple ID. I no longer remember the password, and after several unsuccessful attempts, the account became locked. I still have access to the Apple ID email, but no trusted device. I need help recovering the account without the password since the phone is lost.
Hello,
For help with an invalid/not-active/not-supported account you must contact Apple (the people on this board are users like yourself).
To reach Apple Support for an account issue:
1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005
2. Select: Disabled Apple ID
3. Select: ”The Apple ID is not active" alert
4. Select: “Continue”
5. Select a chat or telephone call option.
or:
Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support
Hello,
For help with an invalid/not-active/not-supported account you must contact Apple (the people on this board are users like yourself).
To reach Apple Support for an account issue:
1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005
2. Select: Disabled Apple ID
3. Select: ”The Apple ID is not active" alert
4. Select: “Continue”
5. Select a chat or telephone call option.
or:
Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support
With Find My not on, there is no way to see where your device is. Apple cannot turn it on remotely, so you are left with reporting the lost device to your local police and also notifying the cellular provider to block cellular access.
If your iPhone or iPad was stolen - Apple Support
With your device using a Passcode, there is no way for anyone to access the data on your device before it would be locked due to too many failed attempts (as long as you did not use something like "1111"). Without the Activation Lock protections with Find My it would be able to be reset where your data is wiped and could be set up by anyone.
Where are you viewing your device list when you previously stated that you did not have the Apple Account Password, Trusted Device, and also seeing the message that the Apple Account was not valid. Was it the case of a mistyped Apple Account or something else?
can u tell me exactly how to get that as its not signed anywhere except that stolen device
This Apple Account is not valid or not supported.when tried to reset. I can wait but how to recover that
I can see the device in the list but not in the find my , so I guess find my was not ON how to get my phone back or report as lost.
Try using account recovery. It is not necessary to have access to the Trusted Device/Phone Number, but there may be a waiting period.
How to use account recovery when you can’t reset your Apple Account password - Apple Support
That would be different than the account locked message you received after unsuccessful attempt. For the not valid or not supported message it usually indicates you have mistyped the Apple Account email, and the worst case is that it has been deleted. The account is not deleted after too many unsuccessful attempts and that is only possible by requesting the account deletion that would first require access to your account. You can Contact Apple directly here:
Contact Apple Support - Apple Support
This Apple Account is not valid or not supported.
