Sharing family subscription not working.

My partner got an Apple Music family subscription and wanted to share it with me. She activated it several times. We contacte support, they told us to delete me from family and add me again and share again TWICE. We did it. Nothing changed.

After she was tinkering with it for a bit, she managed to share somehow ONLY iCloud+

The thing is in her family profile it says that I have access to Apple Music and Apple TV too, but I only have access to the shared iCloud+

Please, refrain from sharing basic stuff again like "follow this basic guidelines for sharing a subscription". WE ALREADY DID THAT TWICE

Posted on Dec 12, 2025 8:29 AM

Reply
1 reply

Dec 20, 2025 7:40 PM in response to vladyslav941

Hi vladyslav941

welcome to this Apple (user-to-user) Community :-)


Re: "Sharing family subscription not working ... " " ...The thing is in her family profile it says that I have access to Apple Music and Apple TV too, but I only have access to the shared iCloud+"


What happens when you try to access Apple Music and Apple TV to cause you to say sharing is not working ?

App won't open ?

Can't log-in ?

Error Message ?

Can't find shared content ?


Eg: For Apple Music: everyone in Family Sharing automatically has their own Library

to which they can add whatever music they wish to listen to.


It would seem your partner has turned on purchase sharing for subscriptions ... but you may want to check ?

Purchase Sharing:

Share Apple and App Store subscriptions with family members on iPhone - Apple Support

Eg: says:

"If your Family Sharing group has purchase sharing turned on, any subscriptions shared with the group are billed directly to the organizer’s default payment method.

Note: Not all services are available in all countries or regions,

and some selections are subject to content restrictions set in Screen Time."

And / or

Family Sharing

Has you partner turned on "Family Sharing" or not ?

NB: turning it on includes accepting responsibility for payment of all Family Sharing purchases.

Share App Store, Apple TV, and Apple Books purchases with Family Sharing on iPhone - Apple Support

Eg: says:

With Family Sharing, the organizer can set up purchase sharing to share App Store, Apple Books, and Apple TV purchases.

The organizer adds a payment method that’s shared with the family; when a family member makes a purchase, the organizer is billed. The purchased item is added to the initiating family member’s account and eligible purchases are shared with the rest of the family.

______________________________________________________________________________________________

Re: "Please, refrain from sharing basic stuff again like "follow this basic guidelines for sharing a subscription".


Apologies if I have shared anything you have already seen / checked / or tried.

We do not know whether any necessary "basic stuff" is being ovrlooked, unless you let us know precisely.


Shouting at us (all caps) doesn't help bring you useful replies from other Apple users, who are generally doing the best they can, and giving their time and best efforts to assist.


It is not always easy to determine the cause of a problem, in order to offer a solution.

Many situations are multi-faceted wirh various possible causes for the one particular problem.


We can not guess which hardware models and software versions are being used. Keeping OS updated helps.


Also, other community members looking for answers may apprciate "basic stuff" even if you already tried it.

Eg: Have you browsed through Apple's trouble-shooting articles yet ?

See what to do: If you can't find your family's shared apps and content - Apple Support

Eg Says:

" Make sure that you're using the same Apple Account for Family Sharing and Media & Purchases. And make sure that purchase sharing is turned on. Then ask your family members to check their settings too. In order to share purchases with your family group, you and the people you're trying to share with need to turn on purchase sharing. Learn how to turn on purchase sharing "


All the best :-)

Sharing family subscription not working.

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