Issues setting up old iPhone for son and getting an icloud email address.

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Level 1

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Issues setting up old iPhone for son and getting an icloud email address.

My son got an old iPhone 6 and i tried setting it up for him. Created an icloud email via phone and got to part where it said it sent a code to that email but when i tried to login to web based icloud email, it said id or password was wrong, and after a few attempts locked the account. And when i try to Recover it, it says "This Apple Account is either not valid or not supported."

So it seems something broke in setting up the email address i setup on phone.

Not sure what to do next.

Posted on Dec 14, 2025 9:47 PM

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Answer 1

Top-ranking reply

Limnos

Level 10

427,079 points

Dec 15, 2025 7:18 AM in response to Booxe24

For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this forum are users like yourself).

To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or:

Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support

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