Activation Lock / Lost Mode enabled after Apple ID compromise — any advice? сможете ли помоч разблокировкой

Recycle the phone and go buy a new one. And don't fall for that kind of scam again in the future.

There is no way to bypass it and there are no appeals or additional steps that can resolve this. Apple will not remove the activation lock on the device.

kanvonzi wrote:

Hello everyone,

I am asking for advice because I am stuck in a very difficult situation.

My Apple ID was compromised and scammers enabled Lost Mode on my iPhone without my consent. I am the original owner of the device and I have the original purchase receipt and the box with matching IMEI/serial number.

I contacted Apple Support multiple times and submitted all requested documents, but unfortunately my requests were declined. I understand Apple’s security policies, but I am hoping someone here might have experience or advice on what else (if anything) can be done in cases like this.

I am not asking for illegal methods or bypasses. I just want to understand if there are any additional official steps, appeals, or recommendations that I may have missed.

Thank you in advance for any guidance.

Thieves are smart and by enabling lost mode on the phone, there is no one, including Apple who can help you. Are you in Russia? We're seeing where people wanted to get an App or service they couldn't get, letting someone else sign into their iPhones. Once you let someone in your phone and Lost Mode is activated, the phone is useless and ready for the recycle bin. Also, if you're in Russia, there is no Apple Support in Russia anymore, so it's time to buy a new iPhone and learn from this unfortunate experience.

Be advised the scammers will likely demand a ransom to get you back in your phone. Once you pay, they ask for more money. It's a losing proposition for you all around.

You said, your Apple ID was compromised.

The typical scam is that you sign out of your own Apple Account on the device and sign in using someone else's Apple Account with a password they provide and that is what they lock with Lost Mode. Is it your Apple Account that is signed into your phone, or someone else's?

Otherwise they would not be able to access your account from another device as long as you had two factor authentication turned on and you did not give them the verification code sent to your device.