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annaliisa288 Author

Level 1

4 points

Taking money from bank account

Hello, I'm Annaliisa

My cousin Gaira just purchased app called Minecraft from App Store. We put my moms bank account on Purchased Methods, but soon my mom came into our room and showed us, that 15.98€ has been randomly taken from her bank account. While Minecraft is only half of that price. She is only one who has the account on her phone and she didn't buy anything more. Can you please tell me what is going on and if you can't do anything then I would ask refund.

Sincerly, Annaliisa

iPhone SE, iOS 12

Posted on May 4, 2019 12:41 PM

Top-ranking reply

Eric Root

Level 10

684,615 points

Posted on May 4, 2019 12:53 PM

Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Taking money from bank account

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