You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

white grid app icon

I’ve been experiencing a problem with Snapchat today, and just a few hours ago, the app’s icon turned into this white grid. Is this a problem with the app, or is something wrong with my phone?

Posted on May 11, 2019 10:53 PM

Reply
Question marked as Top-ranking reply

Posted on May 11, 2019 11:39 PM

That icon indicates an app that hasn't completely downloaded, which in your case happens to be 'Snapchat'. That said, do you have 'Automatic Downloads' turned on? Go to Settings > iTunes & App Stores > Automatic Downloads > Apps & Updates.


Turn on Automatic Downloads or App Updates


To resolve the problem, follow the steps in the article below.


If you can’t download or update apps, or if apps get stuck - Apple Support



2 replies
Question marked as Top-ranking reply

May 11, 2019 11:39 PM in response to Kendra Wilhite

That icon indicates an app that hasn't completely downloaded, which in your case happens to be 'Snapchat'. That said, do you have 'Automatic Downloads' turned on? Go to Settings > iTunes & App Stores > Automatic Downloads > Apps & Updates.


Turn on Automatic Downloads or App Updates


To resolve the problem, follow the steps in the article below.


If you can’t download or update apps, or if apps get stuck - Apple Support



white grid app icon

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.