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i have an issue with a white grid icon on an app. i cannot access the app and if i delete it and force restart the phone, the app with the white grid automatically comes back. can someone explain what this white grid is (as in what it means) and what to do to fix this asap. i have asked on apple support (on imessage) and nothing had worked. my automatic downloads are on and i’ve reset all my settings aswell. nothing has worked so far so please help !!
also when searching for it in ‘iPhone storage’ it doesn’t appear as an app - i tried searching for it multiple times. when going to the App Store, the app with the white grid shows as “open” even when it had been deleted. i just need to permanently delete this app it atleast get it working again. is this a problem with the iPhone or the app, if it’s a problem with the app, what should i do?
also when searching for it in ‘iPhone storage’ it doesn’t appear as an app - i tried searching for it multiple times. when going to the App Store, the app with the white grid shows as “open” even when it had been deleted. i just need to permanently delete this app it atleast get it working again. is this a problem with the iPhone or the app, if it’s a problem with the app, what should i do?
It appears to possibly be an icon for a missing app that failed to complete the download from the App Store.
If you long press it, do you see an option to download?
If so, please complete the download before deciding to delete.
yes i previously tried this and the all does not show up on my “iphone storage” at all
Hello ~ Give this a try:
Go to Settings *General* iPhone Storage* Find the the app and tap it and delete it. Then force restart and see. You can always add it back.
Force restart iPhone - Apple Support
~Katana-San~
it is now working !! anyone who has this issue just update your phone to the latest update you can get it works !! thank you :))
no, when long pressing it, there is no option to download it. only to share or delete it
Try sharing it to yourself to find the link you need to complete the download.
sorry, how exactly do you share it yourself?
Any sharing method, such as email would help. 😉
i’ve shared it to my email but nothing has happened
Thank you, Katana-San!
That was very helpful. 😉
Hello ~ You are most helpful as well you know and a pleasure to work with 🙂
~Katana-San~
white grid issue :(
