iTunes remote button not appearing

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Level 1

9 points

iTunes remote button not appearing

I'm trying to use the remote app for my Mac and iPhone.

My iTunes is running version 12.9.4.94 and my iPhone is running version iOS 12.3 (both up to date; to my knowledge)

I'm having trouble connecting the remote app to iTunes on my Mac, I can get a code to appear on my iPhone but cannot get the remote button to appear in iTunes. I've got home sharing turned on but nothing appears.

Also, I read on here somewhere that some people had to open iTunes before generating the code from their phone, so I tried this but it made no difference either.

Has anybody got any suggestions please?

Cheers, Josh

iMac 21.5", macOS 10.14

Posted on May 18, 2019 4:41 AM

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Answer 1

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turingtest2

Level 10

274,588 points

May 20, 2019 5:19 AM in response to rallydragon

If Home Sharing is enabled in both iTunes and the Remote app (blue icon) then you should already have access to the library, so presumably there is no need for this icon to appear. When I turned Home Sharing off in the Remote app I was able to choose to configure manually, generate a code, and the icon appeared.

If your router has client isolation or guest access settings enabled that might be a reason why your device and computer cannot communicate properly.

tt2

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Answer 2

turingtest2

Level 10

274,588 points

May 18, 2019 10:17 AM in response to rallydragon

See Set up the iTunes Remote app for iTunes on Mac - Apple Support. Where do you get stuck?

tt2

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Answer 3

rallydragon Author

Level 1

9 points

May 20, 2019 3:54 AM in response to turingtest2

Step 4, I don’t have a remote icon on my iTunes so there’s nothing to click on to link the devices.

Josh

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Answer 4

turingtest2

Level 10

274,588 points

May 21, 2019 3:33 AM in response to rallydragon

Is the library very large? Is your wireless signal good? Given you're running iTunes 12.9.4.94 there is an upgrade available to 12.9.5.5 which you get by installing the Mojave 10.14.5 update through Software Update in Settings. Can't hurt to try that.

tt2

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Answer 5

rallydragon Author

Level 1

9 points

May 21, 2019 3:21 AM in response to turingtest2

I’ve now managed to get the Mac to appear on the remote app but it won’t connect, I have the following error message.

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iTunes remote button not appearing

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