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Safari is frozen!

My Safari browser has been frozen for more than a month now. I am unable to use it, nor close the tabs that were open when it froze. I have tried force quitting it a number of times. It does force quit, but the moment I fire it up back again, it still shows all the open tabs and its frozen! Kindly help me fix this problem.

MacBook Air 13", macOS 10.14

Posted on Jun 2, 2019 11:06 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2019 4:04 AM

 1. Remove Adware


     Run  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

     Repeat the scan couple of times.


 2. Additional steps to take if necessary (1) 


  1. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

  2. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  3. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  4. Restart your Mac. Relaunch Safari holding the Shift key down.      

2 replies
Question marked as Top-ranking reply

Jun 3, 2019 4:04 AM in response to martinmnyao

 1. Remove Adware


     Run  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

     Repeat the scan couple of times.


 2. Additional steps to take if necessary (1) 


  1. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

  2. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  3. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  4. Restart your Mac. Relaunch Safari holding the Shift key down.      

Safari is frozen!

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