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How to factory reset with no apple id password

I have just got a 4th generation ipad and want to make it mine,the lady i got it from no longer has her Email address and cannot remember her id password.What can i do thank you

Posted on Jun 5, 2019 3:25 AM

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Question marked as Top-ranking reply

Posted on Jun 5, 2019 4:08 AM

If it has activation lock she will have to remember or reset her account's password so that the iPad can be removed from her account : If you forgot your Apple ID password - Apple Support


If she needs iTunes Support's help to do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Or, and if she was the original purchaser of the iPad (i.e. she didn't buy it not second-hand), she could try going to an Apple Store (she should make a Genius Bar appointment if she does) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

1 reply
Question marked as Top-ranking reply

Jun 5, 2019 4:08 AM in response to ootythecat

If it has activation lock she will have to remember or reset her account's password so that the iPad can be removed from her account : If you forgot your Apple ID password - Apple Support


If she needs iTunes Support's help to do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Or, and if she was the original purchaser of the iPad (i.e. she didn't buy it not second-hand), she could try going to an Apple Store (she should make a Genius Bar appointment if she does) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

How to factory reset with no apple id password

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