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Subscription troubles

So I recently signed up for a one week trial for an app, knowing I only needed one use out of the app. After I was done I deleted the app, thinking it would delete the subscription(duh). But unfortunately it renewed the subscription without my knowledge, however I don’t currently have enough money to pay for the subscription, so I currently cannot update or dowload apps. I removed the subscription but it still says it is active! Can anyone help me with this, because it feels like I am being scammed out of my money!! I do not want to pay for the subscription(that I didn’t even have the app on my phone for)!

iPhone 8 Plus, iOS 12

Posted on Jun 9, 2019 1:48 PM

Top-ranking reply

King_Penguin

Level 10

334,186 points

Posted on Jun 9, 2019 11:00 PM

Deleting an app only deletes the app, it will not stop a subscription, you have to manually stop it : View, change, or cancel your subscriptions - Apple Support

You will either have to pay what you owe, or see if iTunes Support will cancel the purchase as a one-off (purchases are considered final as you know) : http://reportaproblem.apple.com

Or : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Subscription troubles

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