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verolemay Author

Level 1

4 points

why cant I get apple music on my phone

I have paid a family plan for a very long time and all of a sudden apple music is saying I am not suscribed . all my other family members are not having this problem

iPhone 6, iOS 12

Posted on Jul 23, 2019 8:34 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,680 points

Posted on Jul 23, 2019 8:46 AM

Possibly you did some action on your device that got you signed out of the service as a result.

Try this:

Sign out of the iTunes Store, and then sign back in.

If you still can't see the subscription after the that:

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why cant I get apple music on my phone

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