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iPhone 7 - model number A1779

Hi,

My name is Jasleen Matharu, I have had my iPhone 7 for just over a year now and it recently started exhibiting "no service" regardless of me being in an area of network. I have reset all the settings and this problem isn't going away. My iPhone model number is A1779 so it is one that has a problem.

I wanted to know how I can go about repairing my phone as in the link below it says it can be repaired for free.

https://support.apple.com/iphone-7-no-service

Kindly advice on how to move forward.

Best wishes

Jasleen Matharu

iPhone 7

Posted on Sep 17, 2019 2:19 AM

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Top-ranking reply

Level 7

28,307 points

Posted on Sep 17, 2019 3:05 AM

jasleenmatharu1234 wrote: "I am using it Nairobi at the moment"

Jasleen ~ See this Apple page:

https://locate.apple.com/ke/en/

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9 replies

Top-ranking reply

Level 7

28,307 points

Sep 17, 2019 3:05 AM in response to jasleenmatharu1234

jasleenmatharu1234 wrote: "I am using it Nairobi at the moment"

Jasleen ~ See this Apple page:

https://locate.apple.com/ke/en/

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Level 10

120,776 points

Sep 17, 2019 3:03 AM in response to jasleenmatharu1234

Sorry the iPhone was meant for the Japanese market.

How your authorised Apple dealership got it is a mystery.

Best you ask them.

Warranty and services are valid in country of purchase, yours is in Japan not Africa.

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Sep 17, 2019 3:35 AM in response to ckuan

So the phone can only be repaired in Japan?

I will be traveling to Italy next week do you think there is a possibility to have it looked at there.

I will not be in Japan any time soon. surely there is another solution?

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Level 10

120,776 points

Sep 17, 2019 2:21 AM in response to jasleenmatharu1234

Where did you buy this iPhone from and where are you using it?

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Sep 17, 2019 2:54 AM in response to ckuan

I bought it from Nairobi, Kenya from an Authorised apple dealership.

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Sep 17, 2019 2:54 AM in response to ckuan

I am using it Nairobi at the moment

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Level 10

120,776 points

Sep 17, 2019 3:40 AM in response to jasleenmatharu1234

All I can say is you can try, but I doubted it.

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Sep 17, 2019 3:45 AM in response to ckuan

Ok. what other solution can you suggest then?

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Level 10

120,776 points

Sep 17, 2019 3:57 AM in response to jasleenmatharu1234

if you know anyone in Japan, you can send iPhone to them and let them bring to an Apple Store for evaluation.

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iPhone 7 - model number A1779

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