You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 7 - model number A1779

Hi,

My name is Jasleen Matharu, I have had my iPhone 7 for just over a year now and it recently started exhibiting "no service" regardless of me being in an area of network. I have reset all the settings and this problem isn't going away. My iPhone model number is A1779 so it is one that has a problem.

I wanted to know how I can go about repairing my phone as in the link below it says it can be repaired for free.

https://support.apple.com/iphone-7-no-service

Kindly advice on how to move forward.

Best wishes

Jasleen Matharu

iPhone 7

Posted on Sep 17, 2019 2:19 AM

Reply

Top-ranking reply

Level 7

28,090 points

Posted on Sep 17, 2019 3:05 AM

jasleenmatharu1234 wrote: "I am using it Nairobi at the moment"

Jasleen ~ See this Apple page:

https://locate.apple.com/ke/en/

õ¿õ¬

View in context

Similar questions

9 replies

Top-ranking reply

Level 7

28,090 points

Sep 17, 2019 3:05 AM in response to jasleenmatharu1234

jasleenmatharu1234 wrote: "I am using it Nairobi at the moment"

Jasleen ~ See this Apple page:

https://locate.apple.com/ke/en/

õ¿õ¬

Reply

Level 10

120,752 points

Sep 17, 2019 3:03 AM in response to jasleenmatharu1234

Sorry the iPhone was meant for the Japanese market.

How your authorised Apple dealership got it is a mystery.

Best you ask them.

Warranty and services are valid in country of purchase, yours is in Japan not Africa.

Reply

Sep 17, 2019 3:35 AM in response to ckuan

So the phone can only be repaired in Japan?

I will be traveling to Italy next week do you think there is a possibility to have it looked at there.

I will not be in Japan any time soon. surely there is another solution?

Reply

Level 10

120,752 points

Sep 17, 2019 2:21 AM in response to jasleenmatharu1234

Where did you buy this iPhone from and where are you using it?

Reply

Sep 17, 2019 2:54 AM in response to ckuan

I bought it from Nairobi, Kenya from an Authorised apple dealership.

Reply

Sep 17, 2019 2:54 AM in response to ckuan

I am using it Nairobi at the moment

Reply

Level 10

120,752 points

Sep 17, 2019 3:40 AM in response to jasleenmatharu1234

All I can say is you can try, but I doubted it.

Reply

Sep 17, 2019 3:45 AM in response to ckuan

Ok. what other solution can you suggest then?

Reply

Level 10

120,752 points

Sep 17, 2019 3:57 AM in response to jasleenmatharu1234

if you know anyone in Japan, you can send iPhone to them and let them bring to an Apple Store for evaluation.

Reply

iPhone 7 - model number A1779

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up