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Missing music after purchase

Bought a song off iTunes yesterday and have been billed and the song isn’t anywhere to be seen

I’ve tried all the usual things

Also, searches the song again and it comes up as if I’ve not bought it yet

iPhone XR

Posted on Oct 1, 2019 5:11 AM

Top-ranking reply

Level 1

14 points

Posted on Oct 1, 2019 5:18 AM

Had the same issue

Make sure you have the correct apple id... then go to Settings-> Itunes and App Store -> Apple ID -> Sign out.

After signing out, close all your open apps then follow this: https://support.apple.com/en-us/HT201272

Key is to sign back in directly in the itunes app. If you're still having trouble, you can always contact support :)

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