You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

NTW1 Author

Level 1

8 points

Favorites

I have an iPhone 8 P. When I try to add a contact to my “favorites“ the “add to favorites“ button just stays gray and does nothing when I tap it. I do everything else that is required, and have never run into this problem on my old iPhone 6S. Help!

Posted on Nov 4, 2019 4:49 PM

Top-ranking reply

BreeZee_17

Community Specialist

Posted on Nov 8, 2019 7:13 PM

Hello NTW1,

Welcome to the Apple Support Communities. It appears the 'Favorites' option is grayed out on your iPhone in Contacts. I'll do what I can to help.

These suggestions might work for you:

Check the default account being used for contacts (Settings > Contacts > Default Account). Try changing the account to a different one to see if the option returns.
If it's happening with just one specific contact, try removing the contact and adding it again: Add and use contact information on iPhone
Restart your iPhone

Take care.

View in context

Favorites

Similar questions