You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unauthorized purchases

My son made some unauthorized purchases on Fortnite how can I request a refund it’s almost $300?


iPhone 8 Plus

Posted on Jan 22, 2020 4:29 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2020 4:34 PM

You can contact iTunes Support and ask them, but if your son had the ability to make the purchases, they weren't really unauthorized. Did he do do this on your phone or on his phone? If on his phone, are you not using Parental Controls on that phone?


Contact iTunes Support by either calling Apple directly at 1-800-MY-APPLE or via this link --> iTunes - Official Apple Support

1 reply
Question marked as Top-ranking reply

Jan 22, 2020 4:34 PM in response to neidy161

You can contact iTunes Support and ask them, but if your son had the ability to make the purchases, they weren't really unauthorized. Did he do do this on your phone or on his phone? If on his phone, are you not using Parental Controls on that phone?


Contact iTunes Support by either calling Apple directly at 1-800-MY-APPLE or via this link --> iTunes - Official Apple Support

Unauthorized purchases

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.