You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

downloading apps

whenever i try to download free apps it tells me my card was declined and i need to update my billing information even tho i have money on my card and the app is free. anyone know how to help?

iPhone XR, iOS 13

Posted on Feb 3, 2020 2:05 PM

Top-ranking reply

King_Penguin

Level 10

334,186 points

Posted on Feb 4, 2020 3:12 AM

When you have a card on an account it has to be a valid card and pass the current iTunes validation, that applies to all downloads, including free apps etc. Either replace it with a valid card, or see if you can remove it : Change, add, or remove Apple ID payment methods - Apple Support

View in context

downloading apps

Similar questions