You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Email Mailboxes Gone

My MacBook Pro is getting old (17" mid-2009, El Capitan 10.11.6), My outgoing email stopped working. After a number attempts to fix, including restoration from TimeMachine backup, all my existing mailboxes are gone. (Mailboxes created by me to sort by subject.) My email on iPhone and iPad are fine. My email on iCloud is fine and complete with all mailboxes.


I'm thinking about doing another TimeMachine restoration from an earlier backup, but I thought I would reach out to the community before taking that step. Any ideas on how to restore all my mailboxes?

Posted on Feb 15, 2020 3:25 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2020 4:03 AM

Firstly, this should help you recover your Mailboxes: https://support.apple.com/en-gb/guide/mail/mail15172/mac


Secondly, given the age of your MBP, this will tell you that you that it isn't compatible with Catalina: https://support.apple.com/en-us/HT210222


This listing will tell you which OS your MacBook Pro is capable of updating to. It's quite extensive, so you will need to scroll down some ways: https://everymac.com/systems/by_capability/maximum-macos-supported.html

3 replies
Question marked as Top-ranking reply

Feb 15, 2020 4:03 AM in response to richardchic

Firstly, this should help you recover your Mailboxes: https://support.apple.com/en-gb/guide/mail/mail15172/mac


Secondly, given the age of your MBP, this will tell you that you that it isn't compatible with Catalina: https://support.apple.com/en-us/HT210222


This listing will tell you which OS your MacBook Pro is capable of updating to. It's quite extensive, so you will need to scroll down some ways: https://everymac.com/systems/by_capability/maximum-macos-supported.html

Apple Email Mailboxes Gone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.