Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my MacBook Pro shuts down while using... I have

My MacBook Pro shuts down while using.

I have installed Latest MacOS but still persists.


It shuts down and does not restart unless I put it back on.


It has shut down 2 times while writing this message


Help...

MacBook Pro 15", macOS 10.15

Posted on Feb 18, 2020 4:01 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 18, 2020 4:59 AM

kayavail wrote:

My MacBook Pro shuts down while using.
I have installed Latest MacOS but still persists.

It shuts down and does not restart unless I put it back on.

It has shut down 2 times while writing this message



You do not say what exact Mac /model /year /size /retina /touchbar is this

or

what exact macOS you are currently running?



Non-the-less If your Mac restarted because of a problem - Apple Support


See if you qualify: https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service

7 replies
Sort By: 
Question marked as Top-ranking reply

Feb 18, 2020 4:59 AM in response to kayavail

kayavail wrote:

My MacBook Pro shuts down while using.
I have installed Latest MacOS but still persists.

It shuts down and does not restart unless I put it back on.

It has shut down 2 times while writing this message



You do not say what exact Mac /model /year /size /retina /touchbar is this

or

what exact macOS you are currently running?



Non-the-less If your Mac restarted because of a problem - Apple Support


See if you qualify: https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service

Reply

Feb 18, 2020 4:06 AM in response to kayavail

Are you using it on battery or while plugged in. If plugged in does the computer indicate that it is plugged in? (Make sure the battery indicator is in the menubar, this will show if the computer 'knows' it is plugged in or not)

Reply

Feb 18, 2020 6:19 AM in response to kayavail

Since you say the computer knows it is plugged in and it is shutting down the problem clearly isn't something we can help with here - it is some hardware issue. It might be minor, it might be major. The only way to know is to take it into the shop. If you have a local Apple store go online and make an appt with the Apple genius otherwise take it to an Apple authorized repair center.

Reply

my MacBook Pro shuts down while using... I have

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.