Mail Drop jpeg issue?

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36 points

Mail Drop jpeg issue?

Hi, I've had this issue for years and can never seem to find it mentioned anywhere. Jpeg files become thumbnails when sent using Mail Drop, and sometimes take many minutes (and sometimes hours) to download as their full resolution, frustrating the recipient.

Sometimes the files never reconstitute as their full resolution so the recipient thinks I sent thumbnails. In Mail there is no indication to the recipient that Mail Drop has been used, and with jpegs (unlike other file types, like .zip archives) there is no visible link to download the original.

Is there a workaround? A way to get to the link to download the full resolution image? A way to shake the stubborn file loose from the cloud when it appears stuck?

Mac Pro

Posted on Feb 26, 2020 3:34 PM

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Answer 1

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KevinGarnett Author

Level 1

36 points

Feb 27, 2020 8:46 AM in response to KevinGarnett

I just wanted to update, to put it on the record here in case anyone ever reads this, that I've had this same issue for years, and ultimately I don't think it's a good idea to send jpegs using Mail Drop. In this particular instance, 10 jpegs were sent as attachments, and initially all appeared as thumbnails, then after 20-30 minutes all but one showed as their original full resolution, and in the end that one never came through and had to be re-sent.

Always safer and faster to send .zip archives instead of jpegs. Sad, but it appears to be a bug in Mail Drop using jpeg files.

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Answer 2

KevinGarnett Author

Level 1

36 points

Feb 26, 2020 4:57 PM in response to BDAqua

That's where I'd love to see a Mail Drop option, but nothing. I've attached a screen shot. When you download or open it using the right-click options, it's the thumbnail which opens.

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