You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Tried SMC and MacBook Pro battery still won’t charge.

I have a MacBook Pro 2017 13-inch Touch Bar, my battery wont charge when it’s plugged in, I tried the SMC reset with the charger plugged in and charger not. What do I do?


MacBook Pro 13", macOS 10.14

Posted on Apr 4, 2020 11:23 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2020 5:20 PM

Try using another USB-C port. Try one on the other side as well if you have four ports. Make sure you are using the proper USB-C charging cable -- not all cables may charge the laptop. Make sure to plug the charging cable directly into the laptop since some dongles/docks may have issues. Also make sure to unplug the charger from the electrical outlet for a minute to reset the charger's internal circuitry. Also try an electrical outlet in another room.


See if your computer qualifies for this free Apple battery repair program:

https://support.apple.com/13inch-macbookpro-battery-replacement


Here is an Apple article for troubleshooting USB-C charging issues:

https://support.apple.com/en-au/HT204652


FYI, here is a list of all the current publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple repair programs):

https://support.apple.com/exchange_repair


If this doesn't help you, then you will need to get the laptop repaired.

2 replies
Question marked as Top-ranking reply

Apr 4, 2020 5:20 PM in response to BlueXDanny

Try using another USB-C port. Try one on the other side as well if you have four ports. Make sure you are using the proper USB-C charging cable -- not all cables may charge the laptop. Make sure to plug the charging cable directly into the laptop since some dongles/docks may have issues. Also make sure to unplug the charger from the electrical outlet for a minute to reset the charger's internal circuitry. Also try an electrical outlet in another room.


See if your computer qualifies for this free Apple battery repair program:

https://support.apple.com/13inch-macbookpro-battery-replacement


Here is an Apple article for troubleshooting USB-C charging issues:

https://support.apple.com/en-au/HT204652


FYI, here is a list of all the current publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple repair programs):

https://support.apple.com/exchange_repair


If this doesn't help you, then you will need to get the laptop repaired.

Tried SMC and MacBook Pro battery still won’t charge.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.