You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

6 digit PassCode issue

Dear Apple/Community,


I got into this very strange issue.


I had a 4 digit passcode (which I remember) set for my iPad. I had kept it away for sometime.


Now when I go back to it (powered up) it's asking me 6 digit passcode which I have no idea about what that could be.


What could have gone wrong?


What is the possible solution to get into my iPad?

iPad mini, iOS 9

Posted on Apr 17, 2020 12:57 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2020 1:13 AM

You’re still likely to a have four digit passcode for ScreenTime restrictions (this was previously known as the Restriction passcode in earlier versions of iOS) - this being entirely separate from your device passcode used to access the device.


If you have forgotten your device passcode, or your device is disabled, you’ll need to follow this procedure:

https://support.apple.com/en-gb/HT204306


Provided that you an iCloud or iTunes backup, your data and settings can be reloaded onto your device - so nothing should be lost.

3 replies
Question marked as Top-ranking reply

Apr 17, 2020 1:13 AM in response to MaheshChandaria

You’re still likely to a have four digit passcode for ScreenTime restrictions (this was previously known as the Restriction passcode in earlier versions of iOS) - this being entirely separate from your device passcode used to access the device.


If you have forgotten your device passcode, or your device is disabled, you’ll need to follow this procedure:

https://support.apple.com/en-gb/HT204306


Provided that you an iCloud or iTunes backup, your data and settings can be reloaded onto your device - so nothing should be lost.

6 digit PassCode issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.