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Level 1

24 points

Opening video attachment in Apple Mail

I can open video on my iPhone, but not my MacBook running iOs 10.15 The attachment in the email shows a triangle with a line through it.

MacBook

Posted on Apr 26, 2020 8:41 AM

Top-ranking reply

Community+ 2024

Level 10

188,280 points

Posted on Apr 27, 2020 6:19 AM

tallsweet wrote:

I can open video on my iPhone, but not my MacBook running iOs 10.15 The attachment in the email shows a triangle with a line through it.

//:0

Then it has not downloaded properly on the mac or corrupt in some fashion.

Try sending a known good copy to yourself as a test.

if no resolve Call (800) MY–APPLE (800–692–7753)

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