You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Bought a second hand MacBook Pro 2017, when I picked it up it seemed to be working fine, but the old user had forgotten his administrator password so I did a complete reinstall. Not the only user available is “other” and it is password protected. I am locked out of my new to me computer. Any ideas?
Try these steps:
Change or reset the password of a macOS user account - Apple Support
Otherwise the best advice might be to completely erase your drive:
How to erase a disk for Mac - Apple Support
Then reinstall macOS:
Try these steps:
Change or reset the password of a macOS user account - Apple Support
Otherwise the best advice might be to completely erase your drive:
How to erase a disk for Mac - Apple Support
Then reinstall macOS:
Locked out
