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Level 1

4 points

unresponsive phone

How can i connect my iPhone to iTunes because my phones screen is like frozen. And i don't know how to connect it to my computer.

iPhone XR, iOS 13

Posted on May 9, 2020 12:20 AM

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SravanKrA

Community+ 2025

Level 10

424,580 points

Posted on May 9, 2020 12:23 AM

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support
Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...

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SravanKrA

Community+ 2025

Level 10

424,580 points

May 9, 2020 12:23 AM in response to nathaliemiz

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support
Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...

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May 9, 2020 12:25 AM in response to nathaliemiz

That's quite strange. Have you tried forcing the reboot by pressing the power button for (about) 15 seconds? If that doesn't work, wait for the phone to run out of battery... and connect it.

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unresponsive phone

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