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False "Incorrect password" message during signing-in [Safari]

Hi, I've got a problem with signing-in to reddit. Every time I try to do it in Safari, I get an "Incorrect password" message. No matter I use a saved login and password or I type them. Initially I thought there's something wrong with my password (somebody hacked my Mac or something) so I changed my password several times. Every time it worked only for one or a few sessions and the problem was repeating. UNTIL I tried another web browser (Opera). In Opera everything works fine, so something's wrong with Safari. How to solve this?

Posted on May 23, 2020 12:22 PM

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Question marked as Top-ranking reply

Posted on May 23, 2020 12:56 PM

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site.  Quit/reopen Safari and test.


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

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3 replies
Question marked as Top-ranking reply

May 23, 2020 12:56 PM in response to mmpingo

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site.  Quit/reopen Safari and test.


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

May 23, 2020 3:35 PM in response to Eric Root

I emptied caches in the Develop menu, quit and reopened Safari - no result. Deleted all history items, quit and reopen - the same. As with Safari/Clear history.

BUT yes, I was running antivirus program (Avast Security). I uninstalled it and bingo - now I can sign in to reddit. Actually I don't know if I need or ever neeeded an antivirus program on mac. Do I? The most important thing is my problem dissapeared. I hope - forever. Thanks!

False "Incorrect password" message during signing-in [Safari]

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