I forgot my password and disabled my phone. It says contact Itunes. Help!
What do I do now?
iPhone 7, iOS 12
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If you have forgotten your passcode, or if a message says that your device is disabled, learn what you need, what you get and what is lost.
You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.
Forgot? Click below to reset…
Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...
Regarding your data, If…
- You have an iCloud or iTunes latest backup, then there is nothing to worry. If not read more...
- You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
- You have imported your Photos & Videos to Mac/PC then they are safely residing there on Mac/PC
- You have uploaded some of it to Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc). The data remains there.
- You have not backed up or do not have latest backup, nor imported nor you have synced nor uploaded your data to cloud drives prior to forgetting the passcode then I am sorry, all your data is lost.