You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Dear apple, the e last February 25. I bought an I phone 6 in brickell store Miami . I paid cash for the device, but you can’t used because is unlocked. I’m glad if you can give me a solution! I’m in argentina right now it phone is not under my property. This phone is of my sister in law. It is possible communicate as soon as possible !! Thanks you so very much.
[Edited by Moderator]
You did not "buy and iPhone 6".
You got an out of warranty replacement for a failed or damaged phone.
The replacement phone will be carrier locked in exactly the same way the original phone was.
Only the carrier it is locked to can unlock it.
You did not "buy and iPhone 6".
You got an out of warranty replacement for a failed or damaged phone.
The replacement phone will be carrier locked in exactly the same way the original phone was.
Only the carrier it is locked to can unlock it.
You paid for an out of warranty replacement for an existing phone that you had to give them in return.
The replacement phone will be carrier locked in exactly the same way the original phone was.
Contact that carrier to get it unlocked.
Dear friend, just I call again to the Apple support . They gave me back an answer. The phone is blocked by sprint in USA . And the more sadness things is only for use in USA, but I’m not understand why the Apple store in brickell gave me a phone for sprint company if I got it in Apple brickell
You said, I didn’t buy an i phone 6, but I paid for the replacement
So, what do I have to do ?? I asked in that time if I will use the phone, and they answered yes. Tell me please what is the next step. Thanks you
Contact the retailer you purchased your phone from and/or the carrier it is locked to.
There aren't any other options anyone here or at Apple could offer.
In this case I’m sorry to bother to you. Because is not your deal. May you clarify who’s my carrier. The Apple store in brickell or claro company in argentina where I bout the first one??
If the original phone was sold by Claro, then the replacement should also be locked to Claro.
Thanks you so very much.
This is the number of case . 101108240913
There is nothing anyone here can do for you.
We are not Apple. We are all just customers like you.
I can’t use the phone because is locked
