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I bought a new Macbook Pro2020. Keynote, Pages, and Numbers came pre-installed but I can not update them. I get an error message: "Keynote cannot be updated because it was refunded or purchased with a different Apple ID."
I tried signing in with my Apple ID. Doesn't work. How do I fix this?
MacBook Pro
Hello Annoyedonherbirthday,
Thank you for reaching out in Apple Support Communities. I understand you're unable to update pre-installed apps on a brand new Mac.
Updating your apps is important to enjoy the latest feature. I'll be happy to help.
To help troubleshoot this behavior, I recommend to sign out and sign back in with your Apple ID account. From there, see if you can update your apps without any issue. Here's how to properly sign out and sign in with your Apple ID: Sign in to your Apple ID preferences on Mac
Please let us know if that helps.
Kind regards.
Also apps are not needing to be accepted in the App Store before they can be updated as they are not present in the purchased app section found by clicking sign-in / photo at the bottom of the App Store side bar. This "potential" solution was shown in the Apple Support published note from October 02, 2019, unfortunately it did not resolve the issue for myself. https://support.apple.com/en-us/HT210129
I have the same issue. Just bought a new Macbook Pro. Same apps do not wanna update. I'm logged in with my Apple ID. I only have one Apple ID so there's no possible way that a wrong or different ID could be the issue.
This seems like a bug that needs to be fixed. The mentioned apps can not be updated nor deleted.
I have the same issue, also just purchased a new MacBook Pro. Restart &/or shutdown(many many times) does not resolve the issue. Apps are iMovie, GarageBand, KeyNote, Numbers, & Pages. Error message is "Pages cannot be updated because it was refunded or purchased with a different Apple ID." I have only ever had 1 appleID. Could this "brand new" MacBook have been "used" even though I purchased new non refurbished MacBook. This is quite annoy coming from a $2K laptop, from a 2 Trillion dollar company.
I should not have to delete app and reinstall app, this done over and over has a negative impact on the hard drives performance. Apple support would be nice. Thank you Niel & stedman1 for the suggestions.
The Apple article below may help.
Click here and follow the instructions. If you can't accept them into your Apple ID and didn't customize your order with paid preloaded applications, delete and redownload them.
(183923)
Brand new MacBook Pro. Cannot update preinstalled Keynote et al. even after following advice given.
How can I do it?
Pre-installed apps will not update
