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I am the executor for an estate...and I have an Ipad of the deceased...I know his apple ID....but cannot figure out how to do a factory reset on the device since he has the find my Ipad activiated and it keeps asking for the deaceased password
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
https://support.apple.com/en-us/HT201365
https://support.apple.com/en-gb/HT201441
These support documents include information as to how the Activation Lock can be disabled from the AppleID account.
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
After the Activation Lock has been resolved, you can follow this procedure to prepare the iPad for resale/reuse by a new owner:
What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support
I hope this information and guidance proves to be helpful in resolving your difficulties.
urbancowboy1 wrote:
I do not need access to any of the content. I just would like to do a factory reset. But the iPad is not allowing me to do that without the iTunes password. Again I just want to wipe the device so I can sell it.
Irrespective of that data, you need that password to do the device reset, and to be able to release Activation Lock and to then resell the devices. Which is presumably why you’re asking this here, as recycling doesn’t require the password
Again:.
How to request access to a deceased family member's Apple accounts - Apple Support
and:
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
I do not need access to any of the content. I just would like to do a factory reset. But the iPad is not allowing me to do that without the iTunes password. Again I just want to wipe the device so I can sell it.
urbancowboy1 wrote:
I do not need access to any of the content. I just would like to do a factory reset. But the iPad is not allowing me to do that without the iTunes password. Again I just want to wipe the device so I can sell it.
You can always erase any device by simply restoring it as a new device in iTunes. But without the AppleID password used with Find My, nobody can then complete setup and activation and use the device with a new AppleID. So without knowing that password, your only option is to go to Apple with the required documentation and get them to reset it.
As the executor of the estate, Apple "may" be willing to erase the device with the following documents:
erasing an Ipad without the itunes password
