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My MacBook Pro keyboard has a backlight issue. On the "o" key, it is constantly lit fully, even when the other keys are dimmed. The only time the key returns to the same brightness as the other keys is when another key is pressed, or the shift key is held. I have tried resetting the SMC several times to no avail. Does anybody have any other suggestions?
MacBook Pro 15”, macOS 10.15
hthow wrote:
My MacBook Pro keyboard has a backlight issue. On the "o" key, it is constantly lit fully, even when the other keys are dimmed. The only time the key returns to the same brightness as the other keys is when another key is pressed, or the shift key is held. I have tried resetting the SMC several times to no avail. Does anybody have any other suggestions?
You do not say what exact Mac this is...
Continued Keyboard issue you can try rebooting or resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
See if you qualify:
https://support.apple.com/keyboard-service-program-for-mac-notebooks
hthow wrote:
My MacBook Pro keyboard has a backlight issue. On the "o" key, it is constantly lit fully, even when the other keys are dimmed. The only time the key returns to the same brightness as the other keys is when another key is pressed, or the shift key is held. I have tried resetting the SMC several times to no avail. Does anybody have any other suggestions?
You do not say what exact Mac this is...
Continued Keyboard issue you can try rebooting or resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
See if you qualify:
https://support.apple.com/keyboard-service-program-for-mac-notebooks
hthow wrote:
For clarity's sake, my MacBook is a 2018 15" MacBook Pro. I have tried resetting the NVRAM/PRAM twice, and it has still not solved my issue. I think the next step may be to take it into the Genius Bar to get them to take a look...
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
For clarity's sake, my MacBook is a 2018 15" MacBook Pro. I have tried resetting the NVRAM/PRAM twice, and it has still not solved my issue. I think the next step may be to take it into the Genius Bar to get them to take a look...
Keyboard Backlight for "O" key stuck on full brightness
