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Facetime audio not working

Hi everyone,


Currently using IPhone 6plus OS version 12.4.5.My problem is whenever I try to use Facetime

only the video call button is active while the voice call sign remains inactive.I almost tried everything

that I found on different videos unfortunately that doesn't seem to help so can someone please share me their own experience if you have ever encountered this kind of issue.


YOUR HELP IS HIGHLY APPRECIATED!!!

iPhone 6 Plus, iOS 12

Posted on Jul 25, 2020 10:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 26, 2020 2:36 PM

Messages - If you get an error when trying to activate iMessage or FaceTime.    


Messages Troubleshooting.   


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

13 replies
Question marked as Top-ranking reply

Jul 26, 2020 2:36 PM in response to EluTad

Messages - If you get an error when trying to activate iMessage or FaceTime.    


Messages Troubleshooting.   


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Jul 26, 2020 7:17 AM in response to EluTad

Have you checked Settings/Screen Time for any restrictions?


You can try updating to the latest version of IOS 12 to see if that helps.


Update your iOS device.        


Get help with over-the-air iOS updates          


Update – Can’t or can’t restore 


Have you tried using iTunes on a computer or Finder if running Catalina to do the update?


 Update software on iOS devices in iTunes on Mac


If you see an error when you update or restore your iPhone, iPad, or iPod      



Jul 26, 2020 1:47 PM in response to EluTad

I upgraded my OS to the latest version but the problem persists. Another thing I noticed is

both facetime and iMessage didn't finish activation process still displays "waiting for activation", however, I can use both apps with no issues, the only problem that I face is with the audio call. Do you know any means that helps me to finish the activation process if that is the issue?

Facetime audio not working

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