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Unable to update or download apps

The App Store is requiering my apple id and my password for the download, but I can only insert the password in since there is no place to put in the apple id. What should I do?

iPhone XR, iOS 13

Posted on Aug 10, 2020 8:53 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2020 10:37 AM

Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.


Purchase History Review


See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.





2 replies
Question marked as Top-ranking reply

Aug 10, 2020 10:37 AM in response to G50_67

Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.


Purchase History Review


See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.





Aug 10, 2020 8:55 AM in response to G50_67

See these can't-update/download possibilities:

 

'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Try using the Apple recommended support link above first. But, this site is down/not fully functional very often. Use the support options I give below if necessary.

 

You can use Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

__________

 

If you can’t download or update apps on your iPhone or other Apple device https://support.apple.com/en-us/HT207165

__________

 

If you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. There have been quite a few Apple server connection problems lately. Among other things, in the above document, see Check Apple’s System Status page. You can check there to see if the needed server is available when you need to use one.

 

Also, below are the alert messages given in the document. But, receiving others is a possibility. Use the steps in the above document if you see one of these error messages or a somewhat similar message.

 

·      "Cannot connect to the iTunes Store. An unknown error has occurred."

·      "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."

·      "Could not connect to the iTunes Store. Make sure your network connection is active and try again."

·      "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later." 

__________

 

What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner (use the discussion in it this is your situation), but is also applies to cases where a current owner's old Apple ID is the problem. The discussion below relates to the second possibility. 

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with a second Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and purchase/download it again with the second Apple ID unless you set up family sharing (see below).

 

You can set up family sharing between the IDs to share purchases made with them. See:

 

Family Sharing  https://support.apple.com/en-us/HT201060

 

Set up Family Sharing https://support.apple.com/en-us/HT201088

Unable to update or download apps

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