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ipad 7th generation and smart keyboard

I bought a brand new ipad 7th generation with a smart keyboard. and the directions just say to snap them together and it will automatically work. but my keyboard is not recognizing the ipad. ANy ideas?

iPad Air, iPadOS 13

Posted on Aug 10, 2020 9:01 AM

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Question marked as Top-ranking reply

Posted on Aug 10, 2020 11:00 AM

Hopefully you purchased the correct keyboard.


Here are the directions. They include a “Can’t connect your iPad to your keyboard?” link.


Use your Smart Keyboard Folio or Smart Keyboard with your iPad - Apple Support

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ipad 7th generation and smart keyboard

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