You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone stuck in reset loop.

My phone keeps showing the Apple start-up logo, then it shuts down and resets and repeats this process indefinitely. I put it in recovery mode and connected it to my PC and tried both updating and restoring it to factory specifications, neither of which worked (it would reboot while preparing to do either) [error 4013]. Does anyone know what could be done?

iPhone XS, iOS 13

Posted on Aug 30, 2020 2:13 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2020 2:19 PM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Aug 30, 2020 2:19 PM in response to Martina35

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

iPhone stuck in reset loop.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.