Bought Gems, game already charge my money but I didn’t received them

Unknown Charge

• Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
• If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
• You can also request a refund for a recent renewal of an in-app subscription.purchase 

Phishing

• Beware of --> Phishing & Other Suspicious Emails 
• Know how to --> Identify legitimate emails from the App Store or iTunes Store 
• Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams —> Use these tips to avoid scams and learn what to do if you think your Apple ID has been compromised.

Know it here --> If your payment method is declined in the App Store or iTunes ...

Check the following

1. The payment method that you are adding is of the same country as that of App Store Country on your iPhone
2. You have valid payment plan / debit / credit card from an authorised bank from the same country
3. Payment methods that you can use with your Apple ID - Apple Support
4. Learn more about family purchases and payments.
5. Please check if your Debit/Credit card is valid internationally

Please contact the app developer --> How to contact an app developer - Apple Support