Gems and in transtation games
Purchased gems on app and have been charged bybapple
But I never received the top
Up
Gems for game how
Do
I get a my money ack? Do
I have to go
To
My bank to report thenproblem
Or will apple
Investigate ?
iPhone 14 Pro
Question marked as
Top-ranking reply
If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.
Tap on Report a problem on the invoice.
Or try to -> Request a refund for apps or content that you bought from Apple.
Request a refund for apps or content you've bought from Apple – Apple Support (UK)
If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.
Refunds are not guaranteed. For more information, see the Terms & Conditions.