Photos (for Mac) cannot identify iPhone X

Question

Merl1n Author

Level 1

28 points

Photos (for Mac) cannot identify iPhone X

Greetings Mac users,

I have recently come across this issue, and perhaps others have the same incident.

For background:

MacBook Pro (16-inch, 2019)

iPhone X

iOS 10.0.1

macOS 10.15.7

Photos 5.0 (161.0.120)

This incident has not taken place prior to updating the macOS/iOS.

Incident: upon connecting the iPhone to the MacBook Pro, and opening Photos, the Photos window "hangs" at "Please unlock iPhone".

I performed a restart, did a reinstall (Option-Command-R), and connected via direct cable (lightning to usb-c)...none of these allowed the iPhone to be identified.

Anyone have any ideas?

Thank you in advance.

-Merlin

MacBook Pro 16″, macOS 10.15

Posted on Sep 27, 2020 6:46 AM

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Answer 1

Sep 27, 2020 7:00 AM in response to Merl1n

Connect iPhone to Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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Answer 2

Merl1n Author

Level 1

28 points

Sep 27, 2020 7:11 AM in response to SravanKrA

Hello SravanKrA,

Thank you for responding.

In fact, I have genuine Apple cables, and the issue is still present.

The MacBook identifies the iPhone, and syncing works fine, it's the Photos application that does not work.

-Merlin

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Answer 3

Merl1n Author

Level 1

28 points

Oct 3, 2020 12:19 PM in response to Merl1n

Good afternoon,

Since the last posting on this thread, my iPhone his working fine with my MBP and downloading photos.

Case solved :-)

-Merlin

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Photos (for Mac) cannot identify iPhone X

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