You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sound not working in photos

Sound is working on my phone yet when I play videos from my photos the sound doesn’t work for the last few days

iPhone 11

Posted on Sep 29, 2020 12:06 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2020 12:11 AM

Hmmm when did you noticed that this happened? Does this only happens to recent photos or even the old files?

5 replies

Sep 29, 2020 12:39 AM in response to JoannePhoenix

Hi Joanne,


Photos app work flawlessly and since you speakers are working I doubt there is any hardware problem.


The sound is mute by default on the photos app for videos. Please tap on the volume button at the bottom when a video is playing or push the volume up button. This will enable the sound for a video under photos app.

Let me know if it helps.


Thanks,

Divy.



Sound not working in photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.