Streaming Problem

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Level 1

10 points

Streaming Problem

I am experiencing problems streaming TV series from the Apple TV App to my smart TV.

The problem is that the shows pause several times, for durations from several seconds to several minutes.

I have used Apple TV for several years, and never experienced this problem until the past couple of months. And it is getting worse. In fact the programs have become unwatchable.

We subscribe to a couple of different streaming services, but Apple TV is the only one giving problems.

Our download speed is about 45 Mbps, and there is only my wife and I in the house, so nobody else using up bandwidth.

Bruce F.

Posted on Nov 1, 2020 1:08 AM

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Answer 1

EagleyeMe Author

Level 1

10 points

Nov 2, 2020 1:18 AM in response to vazandrew

Hi, and thank you for your reply.

I am using "Ookla" to measure the download speed I quoted.

The main fact remains that we also use other streaming services that do not give the same problem. It is only with the Apple TV App.

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Answer 2

vazandrew

Level 8

40,462 points

Nov 1, 2020 8:11 AM in response to EagleyeMe

Did you verify the current speed using speedtest?

There are many factors that can influence those symptoms, commonly interference. You would need to run a diagnostic report to see the current status of the network (using istumbler, netstumbler or similar). This will show an accurate representation of signal strength, and noise detected along with any nearby networks.

If you are Wifi you can try using ethernet

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Answer 3

vazandrew

Level 8

40,462 points

Nov 2, 2020 6:11 AM in response to EagleyeMe

Other services working doesn’t rule out a network issue. Others adapt to the connection whereas Apple content is fixed rate and higher quality. You will need to do further investigation into the network as above.

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Streaming Problem

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