VPN settings disappear from menu

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Level 1

8 points

VPN settings disappear from menu

Hi,

We have some issues with VPN settings disappearing from the menu, it worked fine the day before and next day the VPN is gone and a reboot of the computer does not solve the issue.

When they click on the VPN icon it says VPN is not configured and if they Open Network settings the VPN settings is there, but orange. They can't connect to VPN from that views as the users aren't local admins.

If I open up the Network settings as admin and uncheck the "Show VPN icon in menu" and then check it again it shows up in the menu.

All users got an MacBook Air and Catalina 10.15.7

Any advice how to solve this issue?

MacBook Air

Posted on Nov 5, 2020 12:28 AM

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Answer 1

Nov 9, 2020 1:26 PM in response to addtegus

Hi addtegus,

It sounds like you are experiencing issues setting up a VPN network on your Mac. We can help with this.

You can find out more information about setting up a VPN connection on Mac here: Set up a VPN connection on Mac

If you continue to experience issues, we'd recommend contacting us directly for further assistance. You can reach out here: Get Support

Cheers!

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Answer 2

addtegus Author

Level 1

8 points

Nov 10, 2020 1:47 AM in response to Nicholas_B2

No, we have set up the VPN connections and it works fine.

The issues is that the VPN connections sometimes disappears from the VPN icon in the menu bar in top.

It is visible but greyed out in the network settings so you can't connect to the VPN.

Needs to be locked up by an admin.

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Answer 3

jeremy_v

Community Specialist

Nov 10, 2020 2:11 PM in response to addtegus

Hi addtegus,

Thanks for following up with us and sharing these details.

We'd recommend contacting us directly for further assistance with this. You can reach out for support here: Get Support

Take care!

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VPN settings disappear from menu

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