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Face ID not working

Hi

my Face ID has stopped working

iPhone XR, iOS 14

Posted on Nov 23, 2020 12:03 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 23, 2020 12:04 PM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Reset FaceID by registering your face again like the way you did it previously.


Axel F.

1 reply
Question marked as Top-ranking reply

Nov 23, 2020 12:04 PM in response to Shaneg213

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Reset FaceID by registering your face again like the way you did it previously.


Axel F.

Face ID not working

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