You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I’m trying to update my Phone but it keeps telling me I’m not connected to internet but I am so what’s my resolution to this problem

I’m trying to update my iPhone 7 but it keeps telling me I’m not connected to internet but I am connected

Posted on Dec 21, 2020 7:12 PM

Reply

Top-ranking reply

Level 10

684,609 points

Posted on Dec 21, 2020 8:38 PM

See the articles below.

Update your iOS device.

Get help with over-the-air iOS updates

Update – Can’t or can’t restore

Have you tried using iTunes on a computer or Finder if running Catalina to do the update?

Update software on iOS devices in iTunes on Mac

If you see an error when you update or restore your iPhone, iPad, or iPod

View in context

Similar questions

1 reply

Top-ranking reply

Level 10

684,609 points

Dec 21, 2020 8:38 PM in response to Charlesmurray11

See the articles below.

Update your iOS device.

Get help with over-the-air iOS updates

Update – Can’t or can’t restore

Have you tried using iTunes on a computer or Finder if running Catalina to do the update?

Update software on iOS devices in iTunes on Mac

If you see an error when you update or restore your iPhone, iPad, or iPod

Reply

I’m trying to update my Phone but it keeps telling me I’m not connected to internet but I am so what’s my resolution to this problem

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up