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I’m trying to set up my brothers iPhone 8 because the other one he had broke. When we tried to log into his Apple ID to transfer all his apps and data we must’ve entered the wrong passcode to many times and now we are locked out. On the phone it says they will send an email to his Apple ID email but we have no way to see that email since his Apple ID is locked. What can we do?
iPhone 8
If your Apple ID is locked or disabled - https://support.apple.com/HT204106 - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity."
What to do after [or before] you change your Apple ID [email address] or password - https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID.
If you cannot resolve it yourself try one of these contact methods:
"Use this form for assistance with account and billing, code redemption, or purchase questions."
https://www.apple.com/emea/support/itunes/contact.html
Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169
Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
If your Apple ID is locked or disabled - https://support.apple.com/HT204106 - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity."
What to do after [or before] you change your Apple ID [email address] or password - https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID.
If you cannot resolve it yourself try one of these contact methods:
"Use this form for assistance with account and billing, code redemption, or purchase questions."
https://www.apple.com/emea/support/itunes/contact.html
Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169
Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
Apple ID is locked
