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Does it get free replacement butterfly keyboard

My Macbook 12 inch 2016 butterfly keyboard is damage, soft, weak, and repeat keys. Does it get free replacement butterfly keyboard on Apple Store and Other Stores.

MacBook, macOS 11.1

Posted on Jan 12, 2021 2:11 PM

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Question marked as Top-ranking reply

Posted on Jan 12, 2021 3:27 PM

Click on the following: Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support


The 2016 MacBook Retina is on that list but it may be excluded because of the following in that document:

The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.


This is primarily a user-to-user support forum; other Apple users like you. Contact Apple Support.

3 replies
Question marked as Top-ranking reply

Jan 12, 2021 3:27 PM in response to AlohaAdrian

Click on the following: Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support


The 2016 MacBook Retina is on that list but it may be excluded because of the following in that document:

The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.


This is primarily a user-to-user support forum; other Apple users like you. Contact Apple Support.

Jan 12, 2021 3:10 PM in response to AlohaAdrian

I don't believe that MacBook Air models had the butterfly keyboard until 2018. Also, the following does not include the 2016 MacBook Air: Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support

But the only way to know for sure what warranty exceptions Apple might make is to contact them. There is a Contact Support link at the top right of this page.

Does it get free replacement butterfly keyboard

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