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Mail APP deleted everything

I have used the mail APP on all my Apple devices for years. Today I was on my iPhone 12 Pro Max , which I’ve had for about a week, and emails kept disappearing from my inbox. Then I checked for my saved emails that were stored in many folders and all my saved emails were gone! I mainly use a gmail account. I looked at advanced settings and there was no option about deleting messages after 7 days. The emails are gone from all locations - iPad, iPhone, and MacBook. I logged into gmail through the web and checked the folders and all was gone. This is a serious issue.

iPhone 12 Pro Max, iOS 14

Posted on Jan 31, 2021 3:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2021 5:27 PM

Taking the steps to check your mailbox 📫 behaviors was a good one and your right in the advanced settings there is no option for deleting after 7 days. In Settings > Mail > Gmail> Account >Advanced > Deleted Mailbox you simply have the choice to select if you want the trash to be deleted only “On My Phone” or “On The Server”. The destination that you choose is where the iPhone should delete from.when you went to the mail advanced settings was there a Blue ✔️ beside the trash for the iPhone or on the Server? For IMAP accounts (such as iCloud or Gmail), copies of messages are stored on incoming mail servers until they are deleted. I am sure you have already checked but definitely check the Trash folder in all devices in the Apple Mail App and Web Mail. If they have deleted from the server as well as the Mail App and this happened in all devices I would attempt to contact the ESP and see if they can provide any help however if they are unable to help Call Apple Care 1-800-275-2273. There’s still a lot of information needed to help determine what may have caused the issue and the best way to resolve it. There’s some articles that might be useful attached below.


iOS Articles

https://support.apple.com/en-us/HT208661

https://support.apple.com/guide/iphone/delete-and-recover-emails-iphb02be90ba/ios

https://support.apple.com/en-us/HT207428

https://support.apple.com/en-us/HT201232


Good Luck 🍀

2 replies
Question marked as Top-ranking reply

Jan 31, 2021 5:27 PM in response to MailDisaster

Taking the steps to check your mailbox 📫 behaviors was a good one and your right in the advanced settings there is no option for deleting after 7 days. In Settings > Mail > Gmail> Account >Advanced > Deleted Mailbox you simply have the choice to select if you want the trash to be deleted only “On My Phone” or “On The Server”. The destination that you choose is where the iPhone should delete from.when you went to the mail advanced settings was there a Blue ✔️ beside the trash for the iPhone or on the Server? For IMAP accounts (such as iCloud or Gmail), copies of messages are stored on incoming mail servers until they are deleted. I am sure you have already checked but definitely check the Trash folder in all devices in the Apple Mail App and Web Mail. If they have deleted from the server as well as the Mail App and this happened in all devices I would attempt to contact the ESP and see if they can provide any help however if they are unable to help Call Apple Care 1-800-275-2273. There’s still a lot of information needed to help determine what may have caused the issue and the best way to resolve it. There’s some articles that might be useful attached below.


iOS Articles

https://support.apple.com/en-us/HT208661

https://support.apple.com/guide/iphone/delete-and-recover-emails-iphb02be90ba/ios

https://support.apple.com/en-us/HT207428

https://support.apple.com/en-us/HT201232


Good Luck 🍀

Mail APP deleted everything

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