My MacBook Pro will not turn on
My MacBook Pro won’t turn on. At best, the “esc” button area with light up. I can’t get any further. Suggestions!
MacBook Pro 13″, macOS 10.13
My MacBook Pro won’t turn on. At best, the “esc” button area with light up. I can’t get any further. Suggestions!
MacBook Pro 13″, macOS 10.13
Welcome!
Please help us help you by telling us the sub-model of your MBP. 13-inch models have been in continuous production for 12 years. Different sub-models have different vulnerabilities and troubleshooting steps.
As the computer will not start, flip it over, get a magnifying lens, and find the serial number near the hinge area:
⚠️ PLEASE do not post the serial number here. That is a security risk.
Next, use another computer or a phone/tablet to visit this Apple support page:
Check Your Service and Support Coverage - Apple Support
Enter the number and the CAPTCHA code requested. That will give you a return similar to this WITH the important sub-model:
From that we can do a better job of helping and won't have to guess, something at which we all seem to score poorly!
Welcome!
Please help us help you by telling us the sub-model of your MBP. 13-inch models have been in continuous production for 12 years. Different sub-models have different vulnerabilities and troubleshooting steps.
As the computer will not start, flip it over, get a magnifying lens, and find the serial number near the hinge area:
⚠️ PLEASE do not post the serial number here. That is a security risk.
Next, use another computer or a phone/tablet to visit this Apple support page:
Check Your Service and Support Coverage - Apple Support
Enter the number and the CAPTCHA code requested. That will give you a return similar to this WITH the important sub-model:
From that we can do a better job of helping and won't have to guess, something at which we all seem to score poorly!
My MacBook Pro will not turn on