You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When streaming my Arlo app camera through HomeKit on my Apple TV, the window eventually closes and I lose view of stream. Is this normal? Anything I can do to keep the stream up on my Apple TV for longer? Seems to only work for about 10 mins then closes itself.
Apple TV
Thanks for clarifying mje092187,
Is the behavior occurring when your Apple TV is set to go to sleep? This can be changed in Settings > General > Sleep.
Do you have any other devices you can watch the camera from using the Home app? If so, does it stay on there?
Does the Home app on your Apple TV stay open, or is the app closing unexpectedly?
Have you reached out to the manufacturer to find out whether this is expected behavior for the device?
We look forward to hearing back from you!
Thanks for clarifying mje092187,
Is the behavior occurring when your Apple TV is set to go to sleep? This can be changed in Settings > General > Sleep.
Do you have any other devices you can watch the camera from using the Home app? If so, does it stay on there?
Does the Home app on your Apple TV stay open, or is the app closing unexpectedly?
Have you reached out to the manufacturer to find out whether this is expected behavior for the device?
We look forward to hearing back from you!
Thanks for posting in the Apple Support Communities mje092187,
We understand the video stream you're viewing through an app stops playback after some time.
Does the behavior seem to be isolated to this one app? If so, we recommend reaching out to the app developer who will be the most familiar with the software, and in the best position to provide information on what you can expect and the options available.
For guidance connecting with an App developer, check out the following page: How to contact an app developer
Take care!
Thank you for your response. I may have worded my question wrong. It’s actually when I open The HomeKit tab on the Apple TV. The camera shows up and everything works fine. It just eventually goes off after a while. Would be nice if it would just stay on being that it is a baby monitor camera that I’m streaming.
That was the problem. Sleep was set at 15 mins, changed it and it’s been on since. Thank you for the help. Such an obvious solution, just didn’t even think about that.
Usually when watching or streaming something the sleep settings don’t apply. Thanks again...
streaming camera to home
