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User profile for user: tangle-eye
tangle-eye Author
User level: Level 1
4 points

Mail in keyboard warranty repair

As I live in a rural area and we are still impacted by the endemic, I'd like the opportunity to mail my MacBook Pro to have the keyboard warranty repair done, rather than drop off at an Apple retail store. I live over an hour away from the closest authorized shop & considering I am my elderly mother's caregiver, It's very difficult for me to arrange time away to drop off/pick up this item.


My question: has Apple resumed FedEx pick up and drop off for warranty-covered repairs such as the faulty butterfly keyboard?


Thanks in advance.

MacBook Pro 13″, macOS 11.2

Posted on Feb 10, 2021 10:44 PM

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User profile for user: Allan Jones
Allan Jones
User level: Level 9
71,750 points

Posted on Feb 11, 2021 6:52 AM

My question: has Apple resumed FedEx pick up and drop off for warranty-covered repairs such as the faulty butterfly keyboard?


We cannot answer that because we are not Apple. We are all end users like you.


I recently had to send an iPad in for battery service and l live two hours from the nearest Apple Store, and Apple Authorized Service Providers ( 45 mins away) do not service iPad batteries.


When you use the repair page you will be offered three options. One is to drop the device at a UPS Store. Apple has an arrangement with them. They wil package it and give you a tracking number. I dropped my iPad off at a UPS Store five minutes from my house on a Friday morning, Apple received it in CA on Monday and, by noon Wednesday, I had a replacement iPad. Six days including a weekend. I received email updates on the service process every day.


The Apple support page on the keyboard program is here:


Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support


Look under the section, Service Process. There is a mail-in option and that should include a UPS Store dropoff.

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User profile for user: Allan Jones
Allan Jones
User level: Level 9
71,750 points

Feb 11, 2021 6:52 AM in response to tangle-eye

My question: has Apple resumed FedEx pick up and drop off for warranty-covered repairs such as the faulty butterfly keyboard?


We cannot answer that because we are not Apple. We are all end users like you.


I recently had to send an iPad in for battery service and l live two hours from the nearest Apple Store, and Apple Authorized Service Providers ( 45 mins away) do not service iPad batteries.


When you use the repair page you will be offered three options. One is to drop the device at a UPS Store. Apple has an arrangement with them. They wil package it and give you a tracking number. I dropped my iPad off at a UPS Store five minutes from my house on a Friday morning, Apple received it in CA on Monday and, by noon Wednesday, I had a replacement iPad. Six days including a weekend. I received email updates on the service process every day.


The Apple support page on the keyboard program is here:


Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support


Look under the section, Service Process. There is a mail-in option and that should include a UPS Store dropoff.

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Mail in keyboard warranty repair

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